Privacy policy

Privacy Policy

Diamond Loupe

Last updated: 20th of February 2026

Diamond Loupe respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us.

1. What We Collect

We only collect personal information that is necessary for us to respond to your enquiry or provide our services.

This may include:
Your name
Email address
Phone number
Information about your jewellery
Any images you choose to upload
Any additional information you provide voluntarily

We do not offer account creation on our website and do not collect unnecessary personal data.

2. How We Collect Information

We collect information when you:
Submit our online enquiry form
Contact us via WhatsApp, phone, or email
Book an appointment
Communicate with us directly

We may also collect limited technical information (such as IP address or browser type) automatically through standard website analytics tools.

3. Why We Collect Your Information

We collect personal information to:
Respond to your enquiry
Provide an initial estimate
Arrange appointments
Communicate with you about your jewellery
Comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

4. Legal and Regulatory Requirements

As a jewellery buyer operating in Australia, we may be required to:
Verify legal ownership of items
Sight and record valid photo identification
Maintain transaction records in accordance with applicable laws

Personal information collected for these purposes is handled securely and in compliance with Australian regulations.

5. How We Store and Protect Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Information submitted through our website is stored securely and accessed only by authorised personnel.

Where information is no longer required, it is securely deleted or de-identified.

6. Third-Party Services

We may use trusted third-party services to:
Host our website
Process online enquiries
Provide analytics

These providers are required to handle your information securely and in accordance with privacy standards.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if needed.

To do so, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Diamond Loupe
WILLIAM BUCK (NSW) PTY LTD, Level 29, 66
Goulburn Street, SYDNEY NSW 2000 

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.